Privacy policy

When you create an account with Boxjourney or give your personal data through the website, the data Boxjourney collects may include the following: "full name, address/delivery address, national ID number/taxpayer ID number (juristic person), email, contact number, mobile phone number, date of birth, gender, etc."

You must send data only to Boxjourney, Boxjourney's authorised representatives, or into the website, and that data must be accurate, genuine and complete and must not be misleading in any way. You must keep your data up to date and inform Boxjourney of any changes (details in the conditions below). Boxjourney reserves the right to request additional documents to verify that the data you have given is correct. If you choose not to send your personal data to Boxjourney, or choose to withdraw your consent to the use of your personal data, Boxjourney may be unable to provide its services to you.

If you have given Boxjourney the data of a third party, Boxjourney will consider that you have obtained the consent or permission of that third party to disclose and give that personal data to Boxjourney.

If you sign up to order products from Boxjourney through a social media account, link your Boxjourney account with your social media account, or use any other Boxjourney social media, Boxjourney may access information about you that you have voluntarily provided to that social media account through the social media provider, under that provider's policies. Boxjourney will handle the personal data received in this way in accordance with Boxjourney's privacy policy.

Boxjourney will use, or pass to third parties (including related companies and external service providers), the personal data Boxjourney receives from you, for all or some of the following purposes:

• To operate or support the services and/or the use of services on the website
• To carry out your orders through the website and your payments for products through the website
• To deliver the products you have bought through the website: Boxjourney may pass your personal data to third parties to deliver products to you (for example to our delivery operators or product distributors)
• To inform you about the delivery of products
• To compare data and check it with third parties to confirm that the data is correct

In addition, Boxjourney will use the data you have provided to manage any account you have with Boxjourney (if any); to check and handle financial transactions relating to payments you have made over the internet or online; to check downloads of data from the website; to improve the layout, page design and content of the website's pages and tailor them to users; to identify visitors; to analyse statistics and user behaviour; and to send you information that Boxjourney expects will be useful to you or that you have requested from Boxjourney, including information about Boxjourney's products and services, unless you have declined to be contacted for these purposes.

Boxjourney gives your personal data, namely your name, address and telephone number, to third parties when products must be delivered, for example to a delivery company. Once you have signed up for Boxjourney's services or given your personal data through the website, Boxjourney will use your personal data to send you marketing news and promotions about our products or services from time to time. You can stop receiving this marketing and promotional information at any time by using the unsubscribe system at the end of the marketing and promotional mail that Boxjourney sends you. Boxjourney may use your contact details to send you news documents from Boxjourney or from Boxjourney's related companies, and, as an exception, where Boxjourney is asked to disclose personal data, for example where there are grounds to believe that the disclosure may prevent the threat of fraud in online transactions, for the purpose of law enforcement, or to comply with laws, rules, regulations or any other request.

Payment for your products is handled by Boxjourney's agent. You can pay for products only through Boxjourney's agent, according to the payment information clearly shown on the website. You must follow the payment process and inform Boxjourney whenever there is progress or a change. Your order data is kept in Boxjourney's system, but for reasons of strict data protection Boxjourney cannot retrieve your order data directly by itself. However, you can access this data directly yourself: simply log in to the website with your own user account and you can see all the orders you have placed, both those being processed and those awaiting delivery. You can set up or change your delivery addresses, banking details and newsletter subscriptions yourself. You must keep your login details and the personal data in your user account confidential so that they do not reach any third party. Boxjourney cannot be responsible for any damage arising from improper logins if that damage was not caused by Boxjourney.

You can update your personal data at any time by logging in with your user account on the website www.boxjourney.com

You can ask for your personal data to be deleted at any time by informing our staff through the following channels

• Tel. 02-9619177-8, 0839665192, 0895595192
• email : boxjourney@brotherandbrother.co.th
• Facebook fb.com/boxjourney
• line id: @boxjourney

You may at any time send Boxjourney an objection to the use or disclosure of your personal data for any activities or for the purposes stated above, by contacting Boxjourney at the email given above. Please note that if you send an objection to the use or disclosure of your personal data for any activities or for the purposes stated above, depending on the nature of the objection, Boxjourney may not be in a position to deliver products or services to you or to perform its contract with you. Boxjourney expressly reserves its legal rights and remedies where Boxjourney cannot deliver products or services to you or perform its contract with you as a result of such an objection.

Boxjourney guarantees that all data collected is stored securely. We protect your personal data by using 128-bit SSL (Security Socket Layer) encryption when handling financial details, which is also the industry standard.

If you have reason to believe that your privacy has been breached, please contact us at 02-9619177-8, 0839665192, 0895595192 (Boxjourney call center)

Boxjourney or its authorised service providers may use cookies or other similar programs to store data, to help Boxjourney provide better and safer services and for your privacy when you use the services and/or visit the website. When you visit the website, Boxjourney's servers automatically recognise and record the data your browser sends. This data may include

• The IP address of your computer
• Your browser type
• The web page you visited before coming to our website
• The pages you visit on the website
• The time you spend on those pages, the products or information you search for, the time and date of your visit and other statistical data. This data is collected for analysis and evaluation to help us improve the website, our services and our products

Cookies are small text files placed in your browser's memory or on your device when you visit a website or view a message. They let Boxjourney recognise a particular device or browser, help Boxjourney tailor content to your personal interests more quickly, and make the services more convenient and useful to you.

Boxjourney will not disclose any of your personal data to third parties or other organisations outside Boxjourney's group of companies. However, there may be special circumstances in which Boxjourney is asked to disclose information about you and must do what is necessary where the safety, welfare, life or body of another person may be affected, or where the law requires it.

Boxjourney has the right to change or amend this privacy policy at any time, and every change or amendment will appear on Boxjourney's website.

You acknowledge and agree that Boxjourney and other members of Boxjourney may disclose and exchange your personal data with legal authorities, regulatory bodies, government agencies, tax authorities, law enforcement agencies and other relevant agencies, or relevant rights holders, if Boxjourney has reasonable grounds to believe that disclosing your personal data is necessary to fulfil duties, responsibilities, arrangements and agreements, whether voluntary or mandatory, in order to cooperate with orders, investigations and/or requests of any kind from those agencies under the relevant laws; and/or may disclose and exchange your personal data with any related Boxjourney company (meaning a company holding shares in Boxjourney, or any company in which Boxjourney holds shares, including companies held further down the chain as above) as reasonably needed to provide services, information or other news. You agree not to sue or take any action against Boxjourney and waive any other rights against Boxjourney that may arise from the disclosure of your personal data.

If you are dissatisfied with this privacy policy, believe that we have not handled your personal data rights satisfactorily, or have any feedback or complaints, please contact our customer service at 02-9619177-8, 0839665192, 0895595192 (Boxjourney call center) or by email at boxjourney@brotherandbrother.co.th